Refund policy

Last updated: April 6, 2026

At Kontebahe, we value your satisfaction. If you are not completely happy with your purchase, we are here to help with our easy return and refund process.

Return Eligibility:

  • You have 7 days from the date of delivery to request a return.

  • To be eligible, the item must be unused, unwashed, and in the same condition that you received it.

  • The product must be in its original packaging with all tags, manuals, and accessories included.

Non-Returnable Items:

  • For hygiene reasons, certain skin care and personal care products cannot be returned once the seal is broken.

  • Items on clearance or "Final Sale" are not eligible for return.

Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via your original payment method (bKash, Nagad, or Bank) within 7-10 working days.

Return Shipping:

  • If the product is defective or incorrect, Kontebahe will cover the shipping cost.

  • For "change of mind" returns, the customer is responsible for the return shipping fees.

For any help, contact us at +8801619490668 or kontebahe.com@gmail.com.